View source for KNOW-HOW LEAKAGE

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=<span style="font-family: Arial; font-size: 16px">'''Issue summary'''</span>=
<span style="font-family: Arial; font-size: 16px">Test automation know-how (for instance scripting, tools) is being lost from the organisation.</span> 
=<span style="font-family: Arial; font-size: 16px">'''Category'''</span>=
<span style="font-family: Arial; font-size: 16px">Management</span>
=<span style="font-family: Arial; font-size: 16px">'''Examples'''</span>=
# <span style="font-family: Arial; font-size: 16px">Test automation was started by a "lone cowboy" who has left the company.</span>
# <span style="font-family: Arial; font-size: 16px">High turnover of staff means that people never get into sufficient detailed knowledge about the existing automation before they move on (and no backup was planned).</span>
# <span style="font-family: Arial; font-size: 16px">Test automation is shelfware and nobody knows what has been developed and where it has been stored.</span>
=<span style="font-family: Arial; font-size: 16px">'''Questions'''</span>=
<br /> <span style="font-family: Arial; font-size: 16px">Why are people leaving the team, the company?</span><br /> <span style="font-family: Arial; font-size: 16px">Could someone who used to have good knowledge of the automation be called back to transfer knowledge to the current team? (as a consultant?)</span><br /> <span style="font-family: Arial; font-size: 16px">Does it take too long to figure out the structure of the automation - is the architecture unclear?</span> 
=<span style="font-family: Arial; font-size: 16px">'''Resolving Patterns'''</span>=
<span style="font-family: Arial; font-size: 16px">Most recommended:</span><br /> 
* <span style="font-size: 16px">[[DEPUTY]]: Appoint a deputy to all important knowledge carriers</span>
<br /> <span style="font-size: 16px">Other useful patterns:</span><br /> 
* <span style="font-size: 16px">[[DOCUMENT THE TESTWARE]]: This pattern is essential for keeping the test automation effort maintainable</span>
* <span style="font-size: 16px">[[GET TRAINING]]: this pattern should be used regularly by the whole team</span>
* <span style="font-size: 16px">[[PAIR UP]]: apply this pattern to train newbies as fast as possible</span>
* <span style="font-size: 16px">[[SHARE INFORMATION]]: apply this pattern to solve this issue effectively</span>
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