INADEQUATE SUPPORT

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Issue summary

The test automation team doesn't get adequate support from management, testers or other specialists

Category

Management

Examples

  1. Management knows too little about the benefits of test automation or about the investment needed in time or money to achieve good automation.
  2. Testers don’t have time to write test cases to be automated or to otherwise support the test automation team.
  3. The test automation team never gets time for maintenance.
  4. You need support (from IT-specialists, developers, database experts, business analysts etc), but nobody has time for you.
  5. Expenses or time for training haven't been budgeted.

Resolving Patterns

Most recommended:
Automation started by one person does not often "scale up". You may need to use this experience as a learning exercise and start again with good MANAGEMENT SUPPORT. This pattern also applies if the automation work does not have a high enough priority, compared to other tasks.

When support from other people is not there, this could also be because of a failure to PLAN SUPPORT ACTIVITIES. If you end up starting again, be sure to use this pattern, which may be more difficult if your team is distributed over different geographical locations.

Other useful patterns:

  • SELL THE BENEFITS: use this pattern again and again to show everyone what the automation effort can achieve with their support.
  • SHARE INFORMATION: this pattern may help explain why people have no time for you. It is important to let people know why and when you need their support.
  • SHORT ITERATIONS: use this pattern to work with short feedback cycles. This will let people who are supporting the automation effort know more quickly that their support is enabling you to achieve results, and this will encourage further support.

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